Technology support and upgrade are provided free of charge for ever for purchased users.

Custom changes to the software or help with creating scripts or other similar issues are not covered by support. We can provide help in these areas, if necessary, at an extra charge.

We provide email support for all of our products. please include following information so we can serve you better,
Product's name.
Product's version number.
Your Operating System (Win 95, Win 98, Win ME, Win 2000, Win NT, Win XP).
If you have purchased the software, please contain your Order ID.
Please provide a detailed description of the problem you are experiencing, including all steps required to reproduce the problem (this will greatly expedite your support request).
If your support request has attachments, please email your support request with all attachments to us, any information you submit to us will of course be kept strictly confidential.

Our support email account is support@pclsoft.com, after we received your support request, you will get response within 24 hours normally.


Please do not email more than 5 megabyte of attachments to the support email account. We can make arrangements for FTP of large files if necessary.

The support email account is checked several times a day and we usually get back with you within one business day.

Email Contacts

Sales: support@pclsoft.com
Support: support@pclsoft.com